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What is Zeplo?

Zeplo is a multi-tenant SaaS platform for WhatsApp Business marketing, customer support, and automation. Send messages, manage conversations, run campaigns, build visual automation flows, and scale your WhatsApp operations with a powerful REST API and real-time WebSocket events. Whether you’re building a CRM integration, a customer support tool, or a marketing automation platform, Zeplo provides the APIs and SDKs you need to get started in minutes.

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Key Features

Messaging

Send text, images, documents, templates, and interactive messages via WhatsApp with delivery tracking.

Contact Management

Full CRM with contact creation, groups, tags, metadata, and bulk import capabilities.

Campaigns

Create and execute bulk messaging campaigns with scheduling, targeting, and real-time analytics.

Automations

Visual drag-and-drop flow builder with triggers, conditions, delays, and action nodes.

Templates

Create, submit, and track WhatsApp message template approvals across multiple languages.

Webhooks

Real-time event notifications for message delivery, conversation updates, and contact changes.

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Why Choose Zeplo?

Connect and manage multiple WhatsApp Business Accounts from a single dashboard. Each channel operates independently with its own contacts, templates, and campaigns while sharing a unified API.
Built on Socket.IO with Redis adapter support for real-time messaging, typing indicators, agent assignment, and message status updates across all connected clients.
Train a custom AI assistant on your knowledge base (PDFs, documents, URLs) with OpenAI integration. Automatically respond to customer inquiries with context-aware replies.
Role-based access control with four permission tiers, API key management with rate limiting, session-based authentication, and encrypted data storage.
Built on PostgreSQL with Drizzle ORM, BullMQ job queues, and Redis caching. Supports multi-instance deployment with PM2 for high availability.
Accept payments via Stripe, Razorpay, PayPal, Paystack, and Mercado Pago with subscription management and billing analytics built in.

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Use Cases

  • Marketing Campaigns — Send bulk promotional messages with template-based campaigns
  • Customer Support — Unified inbox with real-time chat, agent assignment, and AI auto-reply
  • Notification Systems — Transactional alerts via WhatsApp templates
  • CRM Integration — Sync contacts, track conversations, and automate follow-ups
  • Lead Generation — Website chat widget with automatic WhatsApp follow-up
  • E-commerce — Order confirmations, shipping updates, and payment collection

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Getting Started

Quickstart Guide

Send your first WhatsApp message in under 5 minutes.

API Reference

Explore all REST API endpoints with interactive playgrounds.