Conversations

zeplo conversations list [--status <status>] [--assigned-to <userId>]

# List all open conversations (default)
zeplo conversations list

# List resolved conversations
zeplo conversations list --status resolved

# List conversations assigned to a specific team member
zeplo conversations list --assigned-to user_abc123

# Combine filters to find open conversations assigned to you
zeplo conversations list --status open --assigned-to user_abc123

# List all conversations regardless of status
zeplo conversations list --status open
zeplo conversations list --status resolved
zeplo conversations list --status closed

zeplo conversations show <id> [--watch]

# Show the message history of a conversation
zeplo conversations show conv_xyz789

# Watch a conversation for new messages in real-time
zeplo conversations show conv_xyz789 --watch

# List conversations first to find the ID, then open it
zeplo conversations list
# Then view the conversation
zeplo conversations show conv_xyz789

zeplo conversations reply <id> <text>

# Reply to a conversation
zeplo conversations reply conv_xyz789 "Thank you for reaching out. We are looking into this."

# Reply to a conversation from a script with a canned response
CONV_ID=conv_xyz789
zeplo conversations reply "$CONV_ID" "Your order has been updated. Please allow 24 hours for changes to reflect."

# Quick triage: list, read, and reply
zeplo conversations list
zeplo conversations show conv_xyz789
zeplo conversations reply conv_xyz789 "Got it, I will escalate this to our engineering team."